Please Note: Most orders deliver within 9-21 days or less.

WHEN CAN YOU TRACK YOUR ORDER?

At our fulfillment centres, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 1- 6 days before the package is checked into the carrier's tracking system. Even though your package has already shipped from a fulfillment centre and is on its way to the shipping destination, the carrier may not be able to provide any tracking information for your package for up to 1- 6 days.

Orders placed on sneakersshoesstore may be delivered by one of several different carriers and shipping methods. It also may be shipped from multiple fulfillment centres. Tracking availability may vary depending on the item(s) you purchased, the shipping method(s) selected during Checkout, and the carrier that is delivering your item(s).

NO TRACKING NUMBER ASSOCIATED WITH YOUR ORDER?

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these instances, your Order History on sneakersshoesstore will not offer tracking information but will still offer order status and other details.

To learn the difference between tracking information and order status, please read the information provided below.

FINDING YOUR ORDER STATUS

The status of your order is easy to find.

• Check your email. You are required to enter an email address during Checkout, so that you may receive emails regarding the status of your order.
• Visit the website. You may sign in at sneakersshoesstore for your Order History at any time. Information about your open orders, tracking, and past orders is available.
• Contact us. If you still have questions about your order, please contact Email Customer Service.

HOW IS ORDER STATUS DIFFERENT FROM TRACKING INFORMATION?

The status of your order is supplied by sneakersshoesstore . It represents the progress of your order between the time it is placed and the time it ships from a fulfillment center. 

Once your order leaves a fulfillment center, it is handled by a carrier that may not provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 1- 6 days after an item is shipped from a distribution center. Tracking information is accessible from your Order History on our website when it becomes available and is on your shipping confirmation email. 

All questions regarding the status of a package with a tracking number should be directed to the shipping company. To contact the shipping company, simply open on 17track.net ,You will then be redirected to their website where contact information is available.