VIEW OUR DETAILED SHIPPING POLICY HERE.

DELIVERY TIMES ARE VARIED, PLEASE SEE OUR SHIPPING POLICY FOR A FULL EXPLANATION.

IF YOU WISH TO HAVE THAT EXTRA ASSURANCE IN THE EVENT OF ANYTHING GOING WRONG DURING THE DELIVERY, WE PROVIDE SHIPPING INSURANCE IN OUR CHECKOUT PROCESS. IT CURRENTLY PRICED AT 4.99 USD. THIS PLACES ALL RESPONSIBILITY ON SNEAKERSSHOESSTORE AND ANY ORDER WILL BE COMPLETELY REIMBURSED OR RESHIPPED. UNINSURED DELIVERIES, UNFORTUNATELY WE CANNOT COVER AND ARE NOT HELD LIABLE FOR.

ORDERS MARKED DELIVERED TO THE ADDRESS PROVIDED BY THE CARRIER ARE NOT OUR RESPONSIBILITY AND THE ORDER IS CONSIDERED COMPLETE AT THIS POINT. 

A TRACKING NUMBER WILL BE GENERATED FOR YOU ONCE YOUR PRODUCT HAS BEEN CLEARED FOR DEPARTURE. PLEASE BE PATIENT AS THIS CAN TAKE FROM 24-96 HOURS AFTER YOUR ORDER HAS BEEN PLACED. YOU WILL BE ABLE TO TRACK THE MOST RECENTLY POSTED LOCATION OF YOUR ORDER VIA THIS TRACKING LINK EMAILED TO YOU VIA A SHIPPING CONFIRMATION. 

WE KNOW YOU ARE EXCITED TO RECEIVE YOUR ITEMS. IF THE TRACKING INFORMATION HAS NO POSTED UPDATE, IT SIMPLY MEANS THERE HAS NOT BEEN AN UPDATE TO POST. TRACKING UPDATES ARE POSTED AS EACH SET OF HANDS TOUCHES THE PACKAGE AT EACH WAYPOINT ON IT'S WAY TO YOUR DESTINATION. UNFORTUNATELY, OUR CUSTOMER SERVICE TEAM CANNOT PROVIDE ANY EXTRA DETAILS AS TO THE PACKAGE LOCATION PAST YOUR TRACKING INFORMATION.

FOR A MORE DETAILED ANSWER, IT IS ADVISED TO CONTACT THE CARRIER LISTED ON YOUR TRACKING INFORMATION AS THEY ARE HANDLING THE DELIVERIES AND ARE DIRECTLY INVOLVED WITH THE TRANSIT OF YOUR PACKAGE.

PLEASE VIEW YOUR TRACKING INFORMATION LOCATED ON YOUR ACCOUNT OR VIA OUR SHIPPING CONFIRMATION. WHILE WE ARE HAPPY WITH OUR CURRENT SHIPPING PROVIDER, SOMETIMES DELAYS AND MISTAKES DO OCCUR. IF YOU HAVE NOT RECEIVED YOUR ORDER AFTER 30 BUSINESS DAYS FROM THE EXPORT DATE, THE PACKAGE IS PRESUMED LOST AND A REQUEST FOR RESHIPMENT OR REFUND CAN BE SUBMITTED TO OUR CUSTOMER SUPPORT. FOR MORE INFORMATION, PLEASE REVIEW OUR SHIPPING POLICY.

IN THE RARE OCCASION THAT THIS OCCURS, WE APOLOGIZE. PLEASE CONTACT US IMMEDIATELY WITH THE FOLLOWING INFORMATION:

• ORDER NUMBER
• THE NAME OF THE ITEM YOU HAVE RECEIVED
• THE NAME OF THE ITEM YOU SHOULD HAVE RECEIVED
• A PHOTO OF THE ITEM YOU HAVE RECEIVED.

AFTER RECEIVING THE ABOVE INFORMATION WE WILL WORK ON RECTIFYING THIS PROBLEM. PLEASE ENSURE THAT ADEQUATE PROOF IS IN ORDER FOR A MEMBER OF OUR SALES TEAM TO VERIFY AND CORRECT THIS FOR YOU. YOUR INFORMATION AND PHOTOGRAPH SHALL BE VERIFIED BEFORE ANY CORRECTION PROCESS BEGINS. 

PLEASE DO NOT RETURN ANY WRONGLY SHIPPED ITEMS WITHOUT PERMISSION FROM THE SALES TEAM AS THIS MAY SLOW THE PROCESS EVEN FURTHER. 

IN EVENT THAT A WRONG ITEM NEEDS TO BE RETURNED, WE SHALL COVER THE PACKAGE SHIPPING COSTS. 

IN THE RARE EVENT THAT YOU RECEIVE A DEFECTIVE ITEM, DON'T PANIC, WE WILL TAKE CARE OF IT FOR YOU. PLEASE CONTACT US WITH THE FOLLOWING INFORMATION,

• YOUR ORDER NUMBER
• WHICH ITEM IS DEFECTIVE
• A DESCRIPTION OF THE DEFECT
• A PHOTOGRAPH OF THE ITEM SHOWING THE DEFECT.

UNLESS THE ADEQUATE INFORMATION ABOVE IS SUPPLIED, WE CANNOT GO THROUGH THE REPLACEMENT PROCESS.

PLEASE DO NOT RETURN ANY DEFECTIVE ITEMS UNLESS ADVISED BY A MEMBER OF OUR SALES TEAM, AS THIS MAY SLOW DOWN THE RETURN PROCESS FURTHER.

THERE IS NO NEED TO RETURN AN ITEM DEEMED APPROPRIATELY DEFECTIVE BY OUR TEAM, WE WILL SIMPLY SEND A REPLACEMENT AT NO COST TO YOU.

WE CAN ONLY SEND ITEMS TO THE ADDRESS IN WHICH THE CUSTOMER HAS PROVIDED US. WE ARE NOT LIABLE FOR PACKAGES DELIVERED TO INCORRECT ADDRESSES PROVIDED. IF YOU ARE CERTAIN YOU HAVE PROVIDED THE CORRECT ADDRESS, PLEASE CONTACT THE CARRIER INVOLVED WITH THE DELIVERY OF YOUR ORDER. THE CARRIER INFORMATION IS STATED ON YOUR TRACKING INFORMATION.

ORDERS MARKED DELIVERED TO THE ADDRESS PROVIDED BY THE CUSTOMER ARE CONSIDERED COMPLETE AT THIS POINT AND UNFORTUNATELY, WE CANNOT BE HELD LIABLE OR RESPONSIBLE FOR ANY NON RECEIPT INQUIRIES AT THIS POINT.

PLEASE SEE OUR RETURN POLICY FOR ALL RETURN/REFUND/EXCHANGE RELATED QUESTIONS.